The Snug Promise

We promise:

You can buy New Zealand Cashmere, Merino and Possum Merino knitwear with confidence at Snug because of The Snug Promise1. The highest quality New Zealand knitwear at a fair price
Snug is a family run business that specialises in premium quality designed/made in New Zealand knitwear. Every year our buyers select the best knitwear available in New Zealand and add it to our collections. As retailers of luxury goods, we commit to offering a high quality product at a price that reflects the value of the product. When you buy from Snug you can rest assured that our knitwear is genuinely premium-quality and that the price you are paying is a fair one, i.e. in line with the recommended retail price set by manufacturers.

2. Service that exceeds your expectations
We're a small, family-run company, our customers are our livelihood. We are committed to offering service that exceeds your expectations. That's why we have the Snug Promise.

3. Stress-free Returns; 365-day unworn, receipted, tagged exchange
We know it can be a leap of faith to buy garments online. We promise that if you return your purchase within one year of purchase with the original receipt, original tags attached, and in ‘unworn condition’, we will no-quibble credit your account with us for the original purchase price. You can read the details here.

4. Stress-free Shipping: Free New Zealand & Australian tracked, signed postage and free international tracked, signed shipping when you spend $99+ NZD
We take the stress out of shipping as much as possible. We use New Zealand Post services, and you can track your purchase online yourself using the tracking code we supply by email with every order. You can read more about our shipping here.

5. Your purchases wrapped in premium-grade tissue paper, perfect for gifts
Your purchases will arrive at the delivery address wrapped in premium-grade white tissue paper, with a printed receipt, tags on (but no price on the tags), and one of our handsome business cards in the package.
We welcome feedback from our customers. Get in touch with us anytime via our contact page.