Contact us

Snug Cashmere Possum Merino Contact Us

We hope that you have enjoyed your experience with Snug.

Our website and our bricks and mortar store are run by different teams within our business. Because we want to offer you the best customer service we can, it is important that you read the information below to ensure your enquiry comes through to the right person.

If your enquiry is regarding our website, including:
- an online purchase, including returns, exchanges and refunds.
- help and support for our website
- a customer comment including both positive or negative feedback

Please email us in the first instance. Our email address is We will reply to your email within 24 hours. Thank you for your patience.

If your enquiry is regarding our products or visiting us in person, including
- product queries regarding colour, sizing, etc
- the location and opening hours of our store

Please call our store during our opening hours on +64 (0) 9 3370470.

You can of course write to us at:


17/19 Queen's Arcade

34-40 Queen Street

1010 Auckland New Zealand 


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